Job Description

Job Description:
Roger Williams University Information Technology is hiring for a Technology Services Specialist! Come join a collaborative team, working on a beautiful campus on Narragansett Bay. This position is perfect for someone who is an entry-level candidate with a basic background in technology support and great customer service experience. We offer the support and time to grow and advance your career!

The Technology Services Specialist provides Tier 1 technical support and expertise to students, faculty and staff, while working with student assistants as part of a team that provides technical support via phone, walk-in, web forms, and e-mail for supported applications and IT services. Responsibilities include problem research, identification, resolution, follow-up, routing and escalation, as required. The Technology Services Specialist is expected to actively contribute to the team by working collaboratively, identifying opportunities to improve customer satisfaction, and contributing to an integrated knowledge base.

The Information Technology Department understands and appreciates the important differences all people possess in culture, identity, perspective, and thought. Diversity make us stronger, both as individuals and as a community. Our pledge is to help create an inclusive culture for all by providing an environment where everyone feels respected and valued.

The hours for this position are:

Sunday 1-7pm and Monday-Thursday 11:30am-9pm


Requirements:
Bachelor's degree in computer, information science or a related field or equivalent experience.
Customer service experience.
Working knowledge of Windows and Apple platforms, as well as, mobile devices.
Effective interpersonal, verbal, and written communication skills.
Experience working independently and on a team.
Understanding of prioritization and time management in a high-volume environment.
Preferred Qualifications:

Experience working with a ticketing system.
Experience in a higher education environment.
At the University's discretion, the education and experience prerequisites may be excepted where the candidate can demonstrate, to the satisfaction of the University, an equivalent combination of education and experience specifically preparing the candidate for success in the position.