Job Description
Job Description
--- - Responsible for advising and developing relevant and sustainable technology solutions, strategies, and resources that benefit the campus community.
- Plans for future technology needs.
- Advises customers on appropriate IT services from the OU IT service catalog (including Shared Services), Ensures delivery of IT Services per applicable agreements and monitors customer satisfaction.
- Provides business analysis to customers by identifying business needs and determining appropriate solutions.
- Oversees technical support for customers in coordination with the Services Team.
- Engages appropriate resources within IT including applications, infrastructure, services, projects, and business strategy teams to meet customer expectations and needs.
- Negotiates priority for customer projects and service provision and advocates for technology needs, initiatives, and projects on behalf of assigned customers.
- Provides management of assets and services.
- Builds relationships with key stakeholders such as vice-presidents, deans, directors, financial officers, development officers, and strategic faculty, staff, and students.
- Serves as a primary point of contact for IT related issues and as an escalation point to resolve customer issues and complaints.
- Helps OU IT staff coordinate with assigned area for effective planning of projects, upgrades, releases, etc., and effective resolution of unplanned issues.
- Collaborates with other Technology Strategists to identify appropriate solutions.
- Performs related duties as needed to successfully fulfill the functions of the position.
Job Requirements
--- Bachelor's degree.
36 months experience in IT, Business, Customer Relationship Management, or related field.
Equivalency/Substitution: Will accept 48 months of related experience in lieu of the Bachelor's degree for a total of 84 months of related experience.
Valid Drivers License required to pick up and deliver equipment.
- Project management, business analysis, conflict resolution, and other resource management skills·
- Proven performance delivering contract-based service to customers·
- Basic knowledge of enterprise technologies like network, storage, identity management, cloud serves, etc.·
- Able to work well with interdepartmental teams and initiatives·
- Detail oriented for accuracy of data and information·
- Ability to accurately read and understand written materials and instructions
- Physical: Sit for prolonged periods, ability to engage in repetitive motion, communicate effectively and listen & manual dexterity.
- Environmental: Standard Office Work Environment.