Job Description
Responsibilities:
- Performs blood collection procedures and related tasks.
- Verifies order requests and identifying information prior to drawing blood or collecting the specimen/kit to be tested by analytical staff.
- Labels all specimens collected and delivers them to the appropriate processing area.
- Follows venipuncture procedures and maintains appropriate log sheets.
- Greets patients warmly and professionally at check in or when they present to outpatient lab desks or when entering a patient's room and completes test request entry and specimen receipt using lab computer.
- Performs specimen processing and sends out tasks including accessioning, centrifugation and packaging for transport when necessary for all specimen types.
- Communicates essential information to appropriate personnel.
- Actively promotes effective communication flow both within and outside of the department.
- Picks up and delivers blood, other sample types, and lab supplies to appropriate areas.
- Provides a positive customer service rapport and interacts in a pleasant, courteous and cordial manner with co-workers and patients at all times.
- Participates in team discussions, provide problem solving ideas and contribute to quality improvement goals.
- Performs other duties as assigned.
Education:
- High School Diploma or GED.
Certifications:
- Formal phlebotomy certification preferred.
Complexity of Work:
- Trouble shooting and problem solving skills in a team environment is essential.
- Effectively operate in a flexible work environment.
- Demonstrate the ability to work under minimal supervision.
- Must be able to excel in a high-volume, fast-paced work environment.
Work Experience:
- Technical proficiency; standard procedures, techniques and common practices required.
Physical Requirements:
- Requires frequent and long durations of standing and walking.
- Visual acuity including the ability to distinguish colors.
- Manual dexterity sufficient to manipulate blood drawing equipment and make measurements.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.
Cleveland Clinic will offer $1,000 sign-on bonus (external new hires).
Join Cleveland Clinic’s Hillcrest Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Hillcrest Hospital earned the No. 3 hospital ranking in Cleveland and the No. 4 hospital ranking in Ohio, according to the U.S. News & World Report. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
As a Phlebotomy Technician, you’re the face of the lab. You’ll help patients feel calm and comfortable during their tests while providing them with an efficient, professional lab experience. Responsibilities of this role include:
• Communicating with PSS staff, physicians, nurses and other caregivers to help with the patient's lab orders.
• Performing a range of lab draws.
• Preparing samples for courier.
• Processing specimens to prepare them for testing.
The ideal future caregiver is someone who:
• Communicates clearly and works well with other caregivers.
• Is comfortable managing challenging patient interactions, defusing stressful situations and escalating issues when appropriate.
• Multitasks and pays close attention to detail.
• Thrives in a fast-paced, high-volume care setting.
As part of our team, you’ll develop strong relationships with fellow caregivers and patients. You’ll receive guidance and support as you work together to improve the overall patient experience while having the opportunity to advance your career.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Join Cleveland Clinic’s Hillcrest Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Hillcrest Hospital earned the No. 3 hospital ranking in Cleveland and the No. 4 hospital ranking in Ohio, according to the U.S. News & World Report. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
As a Phlebotomy Technician, you’re the face of the lab. You’ll help patients feel calm and comfortable during their tests while providing them with an efficient, professional lab experience. Responsibilities of this role include:
• Communicating with PSS staff, physicians, nurses and other caregivers to help with the patient's lab orders.
• Performing a range of lab draws.
• Preparing samples for courier.
• Processing specimens to prepare them for testing.
The ideal future caregiver is someone who:
• Communicates clearly and works well with other caregivers.
• Is comfortable managing challenging patient interactions, defusing stressful situations and escalating issues when appropriate.
• Multitasks and pays close attention to detail.
• Thrives in a fast-paced, high-volume care setting.
As part of our team, you’ll develop strong relationships with fellow caregivers and patients. You’ll receive guidance and support as you work together to improve the overall patient experience while having the opportunity to advance your career.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
By embracing and understanding the diversity EVERY ONE brings, Cleveland Clinic has created an inclusive culture that promotes innovation, growth, and new ideas. This has enhanced our ability to attract the best global talent to provide the best patient experience possible. Cleveland Clinic is pleased to be an equal employment/affirmative action employer: Women/Minorities/Veterans/Individuals with Disabilities. Smoke/drug free environment.
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