Summary

The Michael E. DeBakey Department of Surgery is seeking to hire a Scheduling Specialist III to work in our clinical practice at the Baylor College of Medicine McNair campus at 7200 Cambridge Street. This position will be responsible for efficient and timely scheduling of patient appointments with great customer service and comprehensive manner, along with routing calls to appropriate staff members.

Job Duties

• Schedules, reschedules, and coordinates patient appointments. Schedules follow up appointments and treatment plans. 
• Triages potential new patients by working with internal algorithms and clinical staff. 
• Interviews new patients via telephone prior to scheduling appointment. 
• Registers patients in Epic system. 
• Verifies demographic information and insurance information for new and established patients. May verify insurance and pre-certification of insurance benefits. 
• May greet patients in clinic and answers questions. 
• Schedules surgeries, outpatient appointments, and admissions as requested. 
• Answers telephone and routes patient calls. 
• Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly, and appointments are confirmed. 
• Assists with preparation of agendas, materials, meetings, etc. 
• Assembles patient charts for next day visits, and updates profiles on patients. 
• Calls patients to remind them of their appointments.  

Minimum Qualifications

• High school diploma or GED.
• Three years of relevant experience.

Preferred Qualifications

• Verification of insurance authorizations.