Summary

The Manager, Program Management is responsible for overseeing programs and community outreach at Healthcare for the Homeless – Houston (HHH), including but not limited to implementing and maintaining multiple programs and developing and maintaining community outreach initiatives. The Manager, Program Management acts as liaison to other healthcare and social service providers in Harris County. This position is part of the senior management team, and reports to the Chief Executive Officer for administrative and program related matters and to the Chief Medical Officer for matters related to patient care.

Local travel between sites/locations is required.

Job Duties

• Serve as a member of the HHH Senior Management Team, actively participating in strategic planning and management-level decision making for the organization, as appropriate.
• Supervise program and outreach employees across multiple sites, including SOAR program staff, Project Access staff, and staff members at Permanent Supportive Housing sites.
• Work with the appropriate HR agency (BCM or G&A) to post, screen, interview and select candidates who report to this position.
• Provide orientation, training and development for direct reports, and other staff positions, as appropriate; Identify staff training needs and avenues for receiving necessary training.
• Provide ongoing managerial oversights for direct reports, including regular team meetings.
• Evaluate employees on at least an annual basis.
• Proactively work with other HHH departments to coordinate between programs/outreach and clinics.
• Develop community partnerships and oversee multi-organizational programming collaborations.
• Serve as the main point of contact for the Homeless Management Information System (HMIS) and attend quarterly HMIS meetings with the Coalition for the Homeless; Oversee data entry and data auditing in HMIS.
• Attend regular meetings with program partners and serve as the lead representative for HHH for collaborative programming, such as monthly meetings with SEARCH regarding joint programming, monthly Steering Committee meeting for the Coalition for the Homeless, etc.
• Identify new opportunities for collaboration and outreach that maximizes HHH’s community reach and service impact.
• Develop and maintain referral systems with partners and other organizations serving individuals impacted by homelessness/housing instability, such as with transitional housing programs, addiction rehabilitation centers, and emergency shelters.
• Track program outcomes, performance indicators and quality assurance measures to ensure programmatic success.
• Participate in applicable program compliance site visits from funders.
• Document program effectiveness by maintaining required reports and statistics on program clients.
• Complete programmatic reports, as assigned by funding sources and work with the Chief Development Officer and CEO on grant and compliance reports.
• Oversee volunteers within specific programs and outreach activities, in collaboration with the Community Engagement Manager.
• Carry out the mission of HHH and ensure the quality of services.

Minimum Qualifications

• Bachelor's degree.
• Four years of relevant experience. 

Preferred Qualifications and Skills

• Bachelor’s degree in social work or related field.
• Master’s degree.
• Five years related experience in working with homeless and/or medically underserved populations, including patients with mental health and substance use disorders.
• Three years supervisory experience.
• Ability to use Microsoft Office and Excel, spreadsheets, and computer data-base systems.
• Familiarity with Electronic Health Records, especially EPIC.
• Demonstrates strong leadership and management skills.
• Adheres to client/patient confidentiality.
• Works well within a multi-disciplinary team environment.
• Has experience and is comfortable working with individuals who have mental health and substance use disorders and individuals who are homeless or unstably housed.
• Has an understanding of how to use quality assurance tools and programs.
• Demonstrates strong interpersonal and negotiating skills.
• Demonstrates strong analytical skills; strong verbal and written skills.
• Manages time effectively, handles multiple assignments simultaneously, prioritizes projects and maintains organization.
• Demonstrates professionalism in appearance and actions.