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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Assistant I, Student Life Social Media Content (Temp/Hourly)

Job Description Summary:

To assist in coordinating and developing Austin Community College’s Office of Student Life’s social media community, promoting positive brand awareness and strategic engagement opportunities and administrative support where applicable..

Job Description:

Description of Duties and Tasks

• Provide office and administrative support to Student Life personnel.

• Works with Student Life staff to manage the department’s social media presence.

• Attends campus activities and events to capture live social media content and optimize promotional opportunities for the college.

• Engages and builds Student Life's presence amongst the ACC community by driving brand awareness and growing ACC Student Life’s reach to its diverse audiences. 

• Assists in maintaining the ACC Student Life social media content calendar for all major platforms, curating and posting to each channel, following best practice guidelines. 

• Coordinates live conversations on platforms to facilitate engaging, two-way conversations.  

• Assists in creating original and engaging social media content that fits ACC Student Life’s mission and vision statement. 

• Tracks emerging trends, communities, and platforms and recommends engagement where relevant for the department and college.

• Suggests content optimization to gain new followers and provides a baseline for better engagement. 

• Conceptualizes new ways to increase ACC Student Life awareness and user engagement (tabling, account takeovers, giveaway campaigns, design contests, etc).

• Utilizes organizational and planning skills with attention to detail and follow-through.

• Other duties as assigned.

Knowledge

• Office procedures and practices.

• Customer service techniques.

• Knowledge of managing major social media platforms, including but not limited to — Twitter, Facebook, Instagram, and LinkedIn

• Familiarity and working knowledge of social media efficiency tools.

• Demonstrate effective customer service and communication techniques. 

• Demonstrate proficiency in using current social media platforms, scheduling tools, graphic design applications, standard word processing, databases, virtual platforms (such as Google Meet and Zoom), and presentation software.

• Maintaining an adaptive & cooperative work schedule 

• Represent Student Life with professionalism and diplomacy 

• Work is routinely performed in a hybrid environment

Skills

• Maintaining confidentiality of work-related information and materials.

• Establishing and maintaining effective working relationships.

• Maintaining an established work schedule.

• Strong interpersonal and teamwork abilities.

• Effectively using strong interpersonal and communications skills, including tact and diplomacy.

• Effectively using organizational and planning skills.

• Entering data, maintaining files, and performing other clerical duties.

• Strong verbal and writing/grammatical skills, as well as the ability to present information and ideas logically and clearly; keen eye for detail.

• Effective customer orientation when working with a diverse population.

Technology Skills

• Use a variety of spreadsheet, word processing, database, and presentation software.

• Use social media platforms, work with desktop publishing, and update web pages.

Required Work Experience

• One year of related work experience, which may include paid or unpaid internships.

Other Requirements

• Valid Driver's License.

• Reliable Transportation.

• Driving between ACC Campus locations will be required.

Physical Requirements

• Work is routinely performed in a standard office or similar environment.

• Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling.

• Occasional lifting of objects up to 25 pounds.

Safety

• Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Pay Rate

$22.00/Hour

Number of Openings:

2

Job Posting Close Date:

May 31, 2024

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.