Summary

The Section of Gastroenterology and Hepatology is seeking a dynamic and detail-oriented Senior Clinical Operations Associate to play a key role in ensuring the smooth and efficient operation of our clinical services at the McNair Campus. This role demands a high level of responsibility, organization and experience in healthcare operations. The successful candidate will be tasked with overseeing the day-to-today activities of the clinic with a focus on optimizing patient access to care and maximizing the efficiency of our healthcare providers. The Senior Clinical Operations Associate will also collaborate with other departments to ensure compliance with healthcare regulations and standards, and work towards continuous improvement in service delivery.

Working closely with the Section Administrator and/or Clinical Operations Manager, the Senior Clinical Operations Associate will be instrumental in developing, implementing and supporting processes that enhance the overall patient experience. This includes streamlining workflows, ensuring adherence to clinical protocols, and fostering an environment that prioritizes high-quality care and exceptional service delivery. The role also involves monitoring and improving operational metrics, coordinating resources effectively and contributing to strategic initiatives aimed at continuously improving patient outcomes and clinic performance.

This position will also contribute to the implementation of measures to ensure compliance with policies around patient experience, patient access, clinical reporting, physician schedule utilization, assigning and maintaining staff schedules. Will participate in preparing decision support data and reports to guide management decisions in adjusting workflows to accomplish outcome goals.

The ideal candidate will have a track record of managing clinical operations, the ability to multitask in a fast-paced environment and a commitment to excellence in healthcare service delivery. This position is crucial in maintaining the high standards of care that our patients expect and deserve, ensuring that our clinic operates at the highest levels of efficiency and effectiveness.

Job Duties

• Oversees the daily clinical operations for the section’s McNair Baylor Medicine Clinics together with physician leadership and section and department administration.
• Manages the clinical roster to ensure effective utilization against approved staffing plans
• Responsible for physician scheduling and schedule management using QGenda and Epic
• Implements process improvement goals that support clinical enterprise.
• Works with Baylor College of Medicine (BCM) central teams to troubleshoot billing and patient issues.
• Develops, prepares and interprets data to provide actionable reports for physician leadership and administration.
• Identifies, business and clinical process improvement opportunities and lead process improvement projects.
• Assists with program development, network integrity, referral capture and marketing initiatives required for successful growth of clinical practice.
• Implements accountability measures and timelines to meet clinical goals
• Identifies and resolves issues independently and form positive and collaborative relationships.
• Leader of culture change, quality improvement, and financial and operational maximization by developing data-driven metrics for success.
• Ensures all clinic operations comply with healthcare regulations and standards.
• Monitors and maintains high standards of patient care and service delivery.
• Addresses patient concerns and complaints promptly and effectively.
• Ensures a patient-centered approach in all clinic operations and interactions.
• Facilitates effective communication within the clinic team and with external partners.
• Manages clinical resources, including supplies and equipment, to ensure they are used efficiently and effectively.
• Performs other duties as assigned.

Minimum Qualifications

• Bachelor's degree in a related field.
• Four years of relevant experience.