Job Description
The Systems and Reporting Support Specialist will provide comprehensive support for the enhancement, development, and implementation of technology solutions critical to the University mission. This includes the provision of exceptional support for all Registrar functions. Reporting to the Associate Registrar for Reporting and Tech, this position will execute several key functions including troubleshooting and resolving issues related to the Ellucian Banner and associated third-party systems, creating reports to inform business practice, and managing the security administration for several technical solutions. The Systems and Reporting Support Specialist will participate in business process review, proposing alternative solutions to enhance the efficiency and effectiveness of the office. Additionally, this position will maintain inventory and develop an upgrade schedule that supports the hardware, software and products necessary to the Office of the Registrar staff. The successful incumbent must exhibit a strong ability to communicate with multiple stakeholders and will create documentation, perform training and provide general support for all systems associated with Office of the Registrar functions. The incumbent will collaborate closely with internal and external stakeholders including Office of the Registrar, central IT, administrative staff, faculty, and third-party vendors and will be critical in developing a comprehensive Registrar’s Office that can support the University.
Are you passionate about technology and higher education? The Office of the Registrar is seeking a detail-oriented and proactive Systems and Reporting Support Specialist to join our team. In this dynamic role, you’ll collaborate with key stakeholders to analyze and deliver crucial data to university partners and student information and success systems. If you have a strong analytical mindset, enjoy problem-solving, and want to make a data-driven impact on the student experience, we invite you to apply and help shape the future of our institution’s data accessibility/utility. Special note: While this is historically on-campus role, exceptionally qualified candidates in the US may be eligible for remote/hybrid telework.
Job Function:
The Systems and Reporting Support Specialist will provide comprehensive support for the enhancement, development, and implementation of technology solutions critical to the University mission. This includes the provision of exceptional support for all Registrar functions. Reporting to the Associate Registrar for Reporting and Tech, this position will execute several key functions including troubleshooting and resolving issues related to the Ellucian Banner and associated third-party systems, creating reports to inform business practice, and managing the security administration for several technical solutions. The Systems and Reporting Support Specialist will participate in business process review, proposing alternative solutions to enhance the efficiency and effectiveness of the office. Additionally, this position will maintain inventory and develop an upgrade schedule that supports the hardware, software and products necessary to the Office of the Registrar staff. The successful incumbent must exhibit a strong ability to communicate with multiple stakeholders and will create documentation, perform training and provide general support for all systems associated with Office of the Registrar functions. The incumbent will collaborate closely with internal and external stakeholders including Office of the Registrar, central IT, administrative staff, faculty, and third-party vendors and will be critical in developing a comprehensive Registrar’s Office that can support the University.
Minimum Education:
Associate’s degree plus a combination of education or experience in IT/technology equivalent to 2 years. Or, High School diploma or GED plus a combination of education or experience in IT/technology equivalent to 4 years.
Minimum Experience:
At least two years of experience in business operation/reporting with a track record of increasing experience and responsibilities.
Preferred Experience:
Strong knowledge of enterprise reporting tools; experience in troubleshooting applications and processes. Knowledge of Argos reporting tools and Ellucian Banner SIS is preferred.
Duties and Responsibilities:
- Support the operations of the Office of the Registrar through in-depth understanding of technical and functional processes. Work with subject-matter experts to troubleshoot and develop comprehensive solutions with systems and processes.
- Provide technical support to various operations within the Registrar’s Office, including but not limited to; registration, graduation, transcript production, records management, scheduling and classroom utilization, and student/academic curriculum.
- Design, produce and validate reports using report writing software, primarily focused in relational databases, having an intermediate understanding of how different data elements interact from various data sources including data warehouse, Excel, text files and other proprietary tables and databases.
- Manage the 25Live system, including SIS integration, administration, and processes related to classroom space allocation and utilization reporting.
- Develop and provide training documentation for end users of systems supported by the Office of the Registrar Develop and provide training documentation for end users of systems supported by the Office of the Registrar, including but not limited to job aids, in person training, and web site resources.
- Perform security administration for Ellucian Banner Student, Degree Works, College Net 25Live, and related systems; including routine security management and regular system access audits.
- Provide secondary technical support for the Ellucian Banner SIS, Degree Works, Watermark Curriculum Strategy, 25Live system and related systems.
- Develop automated processes to eliminate manual procedures ensuring improved quality, increased accuracy and reduces processing time.
- Support Registrar’s Office staff with troubleshooting of all programs associated with Office of the Registrar duties; maintain technology inventory and create and schedule upgrades to technology and provide inventory control support.
- Maintain a basic understanding of all Office of the Registrar functions to provide backfill support as needed.
- Perform other related duties as assigned.
At Ball State University, we recognize inclusive excellence as an integral endeavor to fulfill our University’s mission and our strategic plan. We recruit, support, and retain a diverse population of students, faculty, and staff. We encourage and reward diversity of thought. We promote a work environment that encourages and rewards innovation and creativity. We pledge to keep Inclusive Excellence at the highest level of institutional importance and as a foundation in all that we strive to do. Our over-arching goal for Inclusive Excellence is to adopt a university-wide Inclusive Excellence approach to academic, administrative support, and service functions of the university. We believe Inclusive Excellence must be infused in every step we take.
Apply Now
Please mention to the employer that you saw this ad on UDiversity.com
- Share this job:
- [Save this Job]