Job Function:

Minimum Education:

Preferred Education:

Minimum Experience:

Preferred Experience:

• Experience in K-12 environment supporting iOS devices via MDM.
• Additional years of technology support experience.
• Experience with adhering to information security best practices.
• Experience in providing excellent customer service across K-12 clients, including students, teachers, and administration.

Duties and Responsibilities:

• Provide technology support for all University Schools hardware, software, systems, and network connectivity; provide basic technology training and onboarding for University Schools staff. Provide event and meeting support for University Schools employees.
• Ensure all technology remains up to date and fully compatible with the operating systems
  required for state testing, maintaining seamless functionality, and compliance.
• Technology Integration and Student Support: Collaborate with teachers to support K-12 students in effectively using iPads and other educational technology. Provide hands-on assistance to students to enhance their understanding of digital tools, ensuring technology is used effectively for learning and creativity.
• Address computer-related problems and/or troubleshoot computers, peripherals, or software problems within University Schools. Provide emergency response support for critical technology issues as they occur in the classroom setting. Configure, set up, and maintain equipment used within classrooms. Provide support for teachers in integrating technology in the classroom.
• Maintain an advanced level of technical knowledge and skills for current and evolving technologies related to University Schools systems, computers, mobile devices, software applications, hardware, networking, and troubleshooting methodologies while adhering to Ball State University Information Technology best practices.
• Oversee and coordinate the management of the internet filtering system in collaboration with Ball State University Information Technology to ensure a secure and compliant online environment.
• Develop and present an annual technology replacement plan for review by the University Schools administrative team and Ball State University Information Technology.
• Track all technology-related issues via the Ball State University Information Technology response system. Schedule reasonable upgrades and installations in conjunction with Ball State University Information Technology. Manage hardware inventory, support, and replacement in conjunction with Ball State University Information Technology.
• In conjunction with Ball State University Information Technology, coordinate the formulation and documentation of technology policies; create technical documentation; maintain security controls for all computer-related information, and systems for University Schools.
• Oversee the complete lifecycle of student laptops and iPad technology, including MDM
  deployment, inventory management, procurement, and device support. Coordinate repairs for damaged devices and facilitate timely replacements to ensure seamless access to technology for all students.
• Process and complete assigned administrative requests that require specific administrative access, such as email distribution lists, creating/removing user accounts, and other similar requests.
• Innovation Lab Technology Specialist: Learn, maintain, and train students and staff on the use of iLab technologies, including 3D printers, laser cutters, and other maker-space tools. Provide troubleshooting support and guidance on safe and effective use, fostering an environment of exploration and innovation.
• Building-Wide IT Communication and Support: Serve as a responsive and approachable resource for all members of the school community, including teachers, students, staff, and administrators. Provide timely communication and support for technology-related issues, ensuring a collaborative and solution-oriented approach to tech challenges.