Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Position Overview:

The program manager is responsible for the programs, services and operations of the Biller Patient and Family Resource Center, the Marybelle’s Boutique, the Patient Resources Program, Patient and Family Advisory Council and Volunteer Services.
The manager works closely with Department of Supportive Care Medicine teams, City of Hope’s Patient and Family Advisory councils and additional collaborators to continually enhance, expand, evaluate, and market the Biller Resource Center programs and services.
The manager will implement systems, processes, and procedures to improve services, operations, and efficiency as well as respond to changes within the Institution and changes in the external environment.

As a successful candidate, you will:

Develops and Manages Patient/Caregiver Programs and Services
• Develops and manages the programs and services offered by the Biller Resource Center, Positive Image, the Patient Resources Program and Spiritual Care Services to ensure that those are continually enhanced.
• Partners with City of Hope’s Patient and Family Advisory Councils (the PFAC, El Concilio and potentially other councils) and Patient, Family and Community Education on program development.
• Develops short and long-range plans for programs and services in collaboration with the director and other Supportive Care leaders.

Personnel Management
• Recruits, hires, and on-boards new employees. Supervise, coach and mentor staff and conduct performance evaluations, with a focus on high performance teams and engagement.

Department, Enterprise-Wide and Community Leadership and Collaboration
• Leads other Supportive Care Medicine projects and initiatives, contributing department-wide leadership and fostering intra-departmental collaboration.
• Builds relationships across the enterprise and with community-based organizations to foster integration, maximize use of programs and services, innovate, and ensure efficient delivery of services. Participates in development, fundraising and marketing

Your qualifications should include:

• Bachelor’s degree in related field.
• 5 years of related experience in coordinating patient-care related programs
• 1 year management/supervisory experience

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.