Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

The Unit Ambassador acts as the primary clerical resource for the unit as well as monitors patients' EKG waveforms in a centralized monitoring station.Performunit secretary duties for the unit such as clerical support and receptionist duties and assist with activities based on patient needs under the direction of the RN. Must possess effective communication skills and have previous patient care experience. Must have computer and keyboarding skills. Responsible for observation of patient monitors, prompt notification of cardiac rhythm changes.

As a successful candidate, you will:

• Strong focus on customer service, providing accurate, reliable, courteous and timely assistance. Answers the phone promptly and assist with transferring of call as needed. Collaborates and communicates with the team and colleagues.
• Supports the efforts of all care providers to deliver quality care. Print or copy documents as requested to support the clinical team. Per performs clerical duties as requested.
• Answers the nurse call bell system and follow through for patient request.
• Monitor and interprets accurately cardiac rhythms of patients. Immediate reporting of any rhythm change to the RN or charge RN.
• . Maintains integrity of the telemetry system, admits, transfer, or when patients out of the unit. Reports all malfunctions or needed adjustments to equipment to CN or management.
• Ensure that alarms at the central station are on at all times and only changes of setting by the RN.
• Ability to assign, document and maintain logs for communication devices on unit.
• Maintain equipment logs, such as loaned items from unit and items that have been sent for repair.
• Place work orders for nonfunctional communication equipment ie. Vocera, pager, locators, computers at stations, WOWs and nurse call system.
• Keep nursing station and public areas clean and tidy.
• Order and manage stock in the unit as needed.
• Ability to keep bed management system information updated and current to facilitate transfers and discharges.
• Schedules follow up appointment for patient’s being discharged.
• Perform other related duties as assigned or requested.

Your qualifications should include:

Minimum Education:

• High School or equivalent, Completion of EKG monitoring class, worked in a hospital setting as a unit clerk/secretary/monitor tech

Minimum Experience:

• 1-2 years related experience, Pass competency with 80 % or above and has knowledge of age specified

Required Courses/Training:

• Medical Terminology Course, Maintains current knowledge, skills and competencies through involvement in professional continuing education, activities Maintains and updates knowledge of basic arrhythmias.

Req. Certification/Licensure:

• Current BCLS, Completion of EKG class. Pass competency with 80% or above.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.