Job Description

Audio/Visual Technologist 2
Job ID: 290875
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:
*

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University-
Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904
College/Department Information
The Division of Information Technology's mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care.
Job Summary
Job Refresh
Under general supervision, the AV Technologist II will set up and operate a variety of instructional technologies, video conferencing, and AV equipment, collaborating with faculty, staff, and students with an emphasis on excellent customer service. They will provide clear, concise, and diplomatic communications to resolve issues and they will work as an integral part of the instructional support team to provide support collaborative learning and presentations. The AV Technologist II will also provide tier II support, interacting with the Lead AV Technologist and the AV Engineering & Systems team. The AV Technologist II will work within a team-based environment and require excellent communication skills among the team and customers. They will also mentor and train student AV support workers. They will be required to enter & resolve incidents/tasks into the Service Now service management system. Weekend and evening support of events may be required as needed.
Responsibilities

FACILITATES USE OF AUDIO/VISUAL TECHNOLOGY: Sets up, tests, and facilitates use of the audio/visual systems, video teleconferencing systems, lecture capture systems, audio conferencing systems, Zoom/MS Teams, computers, software, and related technology to support classroom teaching, meetings, and special events. Provides assistance and technical support to presenters to ensure successful presentations and use of audio/visual systems.
INSPECT AUDIO/VISUAL EQUIPMENT: Conducts periodic inspections of audio/visual equipment and classroom technologies to proactively identify potential issues and minimize risks to the client's effective use of the room AV systems.
MONITORS AND SUPPORTS LIVE DELIVERY: Monitors and supports live delivery of instruction and special events utilizing audio conferencing and video conferencing learning technologies.
DIAGNOSE AND RESOLVE ISSUES: Diagnoses and resolves tier 1-2 level hardware and software issues.
PARTICIPATES IN RECOMMENDATIONS: Participates in the recommendation and development of reliable, efficient, and cost-effective solutions.
INVENTORY: Maintains inventory of audio/visual systems and checkout equipment.
ADDITIONAL DUTIES: Any other tasks/duties as may be assigned or necessary, including support of classes and events outside of the normal business hours.
COORDINATION: Coordinates with other IT Teams to resolve escalated technical and functional issues.
TRAINING AND MENTORING: Trains and mentors new AV student workers and new full-time AV staff.
: Perform all other duties as assigned.
Required Qualifications
Bachelor's degree from an accredited college or university and two years of related experience OR Associate's degree from an accredited college or university and four years of related experience OR High School diploma, GED or equivalent from a recognized State or Federal accrediting organization and six years of related experience. Must maintain a valid driver's license.
Preferred Qualifications
Bachelor's or Associate's degree from an accredited college or university in IT, Computer Repair, Electronics, Audio-Visual, Engineering or related area. InfoComm-Recognized AV Technologist Certificate preferred. Experience working in Higher Education and/or Hospital environment. Experience in assisting with documenting functional requirements, determining technical specifications. Experience in Windows and Macintosh hardware/software support. Experience with providing excellent customer service.
Knowledge, Skills, & Abilities
KNOWLEDGE
Knowledge of teleconferencing, video conferencing, presentation systems, sound systems, SmartBoards, document cameras, wireless mic systems, Echo360 Lecture Capture, Zoom/MS Teams Web conferencing, Live streaming, and related audiovisual hardware found in classrooms, conference rooms, and event settings.
Knowledge of network connectivity.
Knowledge of using hand tools of the AV trade is a plus.
Knowledge of Microsoft Office products.
SKILLS
Excellent interpersonal, written, and verbal communication skills.
Detail-oriented with strong prioritization and organizational skills.
ABILITIES
Ability to communicate effectively.
Ability to maintain the following attributes while under pressure from deadlines: technical capability, professionalism, self- motivation, self-discipline, and focus.
Ability to climb ladders and lift in excess of 50lbs.
Ability to walk, stand, kneel, and crouch for long periods of time.
Ability to troubleshoot and resolve AV system issues.
Ability to prioritize and execute tasks in a high-pressure environment; Analytical and problem-solving abilities.
Ability to work before or after hours/weekends as required.
Ability to read and understand technical documentation and conduct research.
Shift/Salary/Benefits
Shift: Days; M-F
Pay Band: B7
Salary: $20.29/hourly-$20.83/hourly
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Driver's License Statement
The Human Resources Division will request a driver's history report for the identified top candidate(s) for this position. We will initiate this through our Background Check Vendor; this report will come from the Department of Motor Vehicles. The selected candidate must have a valid driver's license.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today! https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=290875&PostingSeq=1
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