Job Description

The University of Iowa Department of Obstetrics and Gynecology is seeking a Support Services Specialist. The Support Services Specialist provides clinical operational support to ensure effective and efficient delivery of health care in the IVF- Andrology laboratory.

Position Responsibilities

Contacts patients after their initial storage period has ended and assures that disposition directives are communicated to the laboratory and confirmed with the patients. Scans disposition forms into EPIC.
Assists with daily and annual billing.
Schedules appointments in EPIC for cryopreserved embryo, sperm and oocytes storage billing.
Links storage billing appointments when checking patients in for billing.
Enters patient demographics into the SART CORS web-based database for compliance with the Fertility Clinic Success Rate and Certification Act.
Prospectively reports cycle starts into SART CORS. Prospective reporting requires that the cycle be reported within 4 days of cycle start with the accurate cycle type. This requires interpretation of documentation in the EMR cycle episode.
Scans IVF outcome forms into EPIC.
Assists with finalizing yearly data and verifying accuracy in the national SART/CDC assisted reproductive technology registry prior to final data submission deadline. Assist with data entry for reproductive testing laboratory procedures as needed.
Places and receives orders for laboratory supplies. Interacts with vendors as needed.
Assists with collection of medical record information for cryopreserved embryo, sperm and oocyte ship outs.
Collaborates with peers and co-workers to enhance the delivery of health care.
Provides feedback to management on means to achieve goals and resolve service issues.
Participates in chart audits to assure that all laboratory charges are billed.
Contributes ideas and seek ways to improve assigned processes.
May provide training and functional and/or administrative supervision for students/temporary staff.
May analyze, monitor and report financial data, information and reports.
May initiate purchasing requests for supplies.
Responsible for IVF-Andrology laboratory daily billing and mass yearly storage charges for sperm and embryos.
May perform other duties as assigned.
Required Qualifications

A Bachelor's degree or an equivalent combination of education and experience
6 months - 1 year of administrative experience
Proficiency with computer software i.e. Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams) and database applications
Desired Qualifications

Experience in Women's Health
Experience with Epic
Knowledge of UI Health Care policies, procedures, and regulations
Position and Application Details

In order to be considered for an interview, applicants must upload a cover letter and resume and mark them as a relevant file to the submission.
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions please contact Cassie Burrill at [email protected].