Job Description

Job Summary
Manage the Instructional Technology team to effectively administer the Learning Management System (LMS) and associated digital learning tools. Provide technical support to University faculty, staff and students. Provide accurate LMS data analytics and reports to Center for Distance Education (CDE) clients. Oversee Media Technology team and provide project management support to LMS-related technology projects. Assist Director with department administration, to include technology vendor contracts, renewals, inventory, and budget planning. Develop and maintain strategic partnerships with vendors and internal University departments.
Essential Duties and Responsibilities
Oversee the team that manages daily LMS operations and performs system administrator duties.
Configure LMS settings, test new integrations and features, install approved and tested integrations Document and communicate new features
Manage subaccount admins
Initiate proactive messaging to users within LMS
Serve as technical leads on Canvas-related projects
Troubleshoot Student Information System (SIS) and Single Sign On (SSO) integration issues
Escalate issues to the appropriate teams at UTA or vendors
Advise clients on process for requesting new tool integrations
Research new tools as requested
Maintain documentation in internal knowledgebase
Monitor automated jobs in Microsoft Azure
Request and Manage AO Coach (APC) affiliate accounts
Initiate and oversee AO Coach (APC) account yearly batch renewal
Perform data retention activities (course removal)
Manage the team that provides LMS-related technical support to faculty, staff, and students.
Troubleshoot, research, and resolve reported issues
Input AO coach assignments provided by Instructional Connections
Communicate widespread issues following established protocols
Manage the team’s joint email account and Service Now ticket queue
Perform Service Now reporting
Lead the analytics and data reporting services to CDE clients.
Advise on use of Course analytics and reporting
Monitor account analytics
Generate reports using Canvas reporting and analytics tools
Generate Canvas Data reports via Data Warehouse interface (MARS)
Retrieve LMS Application Programming Interface (API) data
Perform forensic investigations on data requested by clients, including Academic Integrity investigations
Lead the team that provides Technical Media production.
Supervise the production of various multimedia content, including videos, podcasts, live streams, and other digital media.
Conduct quality checks on multimedia content to ensure accuracy, consistency, and compliance with institutional branding guidelines, accessibility standards, and copyright regulations.
Plan and supervise implementation of additional digital media production capacity.
Manage and oversee technology contracts and renewals, CDE technology inventory, and budget planning. Manage department administrative personnel to provide support to the rest of the department.
Develop and maintain strategic relationships with external vendors and internal University clients and departments. Serves on cross-functional University committees.
Minimum Qualifications
Bachelor’s degree in Instructional Technology or related field and seven (7) years of management experience in an LMS/instructional technology operations environment at an institution of higher education with over 10,000 students OR eleven (11) years of an equivalent combination of education and experience.
Project management experience.
Data analytics and reporting experience.
Preferred Qualifications
LMS administration experience, experience with large online education programs, data analytics professional certification, and vendor management experience.
Master’s degree.
Experience with Canvas LMS.
Knowledge, Skills and Abilities
Excellent organizational skills and attention to detail.
Exceptional written and verbal communication skills.
Ability to prioritize and delegate tasks.
Strong problem-solving, negotiation, and collaboration skills.
Other Requirements
Workplace and Eligibility Conditions
Benefits Eligible Yes
Benefits at UTA
We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee-benefits

To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php
CBC Requirement
It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.

This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA-48. By assuming this position, and if you have access to critical infrastructure, you authorize the University to conduct routine background checks.
EEO Statement
It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
University Information
The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy.